ISO 9001
Quality Management System
"Quality is not Optional, it is a NECESSITY”
What is ISO 9001?
We are ISO 17021 accredited by the Department of Standards Malaysia(DSM) for QMS, ensuring that our certification services adhere to the highest standards of quality and integrity.
Experience excellence with ISO 9001: Quality Management System, the globally recognized standard that sets the benchmark for quality assurance. Certification to ISO 9001 demonstrates your commitment to meeting customer and regulatory requirements, ensuring unparalleled quality in your products and services.
As the cornerstone of the ISO 9000 series, ISO 9001 certification empowers organizations to streamline processes, enhance customer satisfaction, and drive continual improvement.
Unlock your potential for success and join the ranks of elite organizations worldwide by achieving ISO 9001 certification today. Let us guide you on the path to excellence and elevate your business to new heights of quality and performance.
What advantages does ISO 9001 provide?
1. Enhancing customer satisfaction:
Organisations are able to provide consistent products and services that meet customer expectations and requirements
2. Increasing Efficiency:
By implementing ISO 9001, organisations can benefit from improved processes and procedures that result in increased efficiency and cost savings
3. Improvement in communication:
ISO 9001 requires organisations to document their processes and procedures, which can help improve communication within the organization.
4. Increasing marketability:
Achieving ISO 9001 certification can help organisations stand out from their competitors and increase their marketability.
5. Improvement in product and services quality:
ISO 9001 certification requires organizations to have a quality management system in place, which can help improve product quality.
6. Increasing employee morale:
ISO 9001 certification can help improve employee morale by providing employees with a structured and organised work environment.
7. Risk management:
ISO 9001 certification requires organisations to have a risk management system in place, which can help reduce the risk of potential problems.
Process
Granting Certification
To determine whether to grant initial certification, renew certification, or expand certification, a certification review will be conducted. This review will assess the following conditions:
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The information obtained from the required assessment meets the certification requirements and the intended scope.
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All major nonconformities have been resolved.
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The plan for addressing and correcting any remaining minor nonconformities has been reviewed and accepted.
Refusing Certification
OASISCERT reserves the right to refuse certification applications or issue any certification or verification documents if, in its reasonable opinion:
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The client fails to comply with the requirements of the relevant law, standard, rule, or scheme.
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The client fails to fulfill its obligations under the contract.
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The client utilizes OASISCERT's services in a manner that may mislead others or bring disrepute to OASISCERT.
Maintaining Certification
To maintain certification, the client must continue to meet the requirements of the management system standard and conduct periodic surveillance audits and fulfill the terms of service for certification set by OASISCERT.
Renewing Certification
Renewing certification refers to the status that confirms the client's ongoing fulfillment of the management system standard requirements as assessed during the recertification audit.
Recertification audits are conducted every three years and take place within two(2) months prior to the expiration of the certification.
Restoring Certification
Restoring the certification refers to the reinstatement of the client's certification to a valid and active status after a temporary invalidation.
Certification will be restored once the underlying issue that led to the suspension has been resolved.
Extension or Reduction of Scope
The extension or Reduction of scope will be requested to be assessed during the next Sureveilience Audit. The assessment is then planned with the client.
The client will be requested to submit the revised Management System Manual and related Procedures and to highlight the area of extension or reduction of scope. Where the client advises of the need to extend the scope of certification, the following must be ensured:
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The wording of the scope to be applied
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The size of the new activity (number of people involved)
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Sector Code Holder for the new activity
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The duration of the extension to scope assessment
Suspension of Certification
Certification can be suspended when certain criteria are not met, such as failing to adhere to standards established by the certifying organisation, disregarding regulations or policies, and other contributing factors, including;
1. Failure to conduct Surveillance Audit 1 or Surveillance Audit 2 annually.
2. If the Corrective Action Request (CAR) is not fulfilled within the stipulated time frame. OASISCERT provides written notice to the client 1 week before the due date to immediately execute the Corrective and Preventive Action (CPA). If the Corrective and Preventive Action (CPA) is not followed up within the specified time limit, the OASISCERT will initiate the freezing process
3. If the client misuses the OASISCERT certificate or Logo, the OASISCERT submits a recommendation to the management to suspend or revoke the certification. Then the management notifies OASISCERT about the decision to SUSPENDED or WITHDRAWN the certificate and then OASISCERT sends a letter to the Client.
4. If the Client has not settled the administration for Initial, surveillance and Re-Certification fees and has not made an official confirmation to the OASISCERT by the specified time limit, OASISCERT will send out a first warning in the form of a suspension letter starting one day after the previously arranged surveillance date. The Certificate will be suspended for a period of 30 days after the suspension is declared.
Withdrawal of Certification
Once the suspension period has ended, if a certified company has not taken appropriate action to address the results of the suspension, their certification will be withdrawn. This withdrawal is done 10 days after the end of the suspension period. Reasons for Withdrawal of a certification may include;
1.Inadequate corrective actions taken by the Client in response to the suspension
2. Failure to pay according to OASISCert's timeframe
3. Based on short notice, audit results found negative recommendations or complaints and/or changes.
4. Failure to carry out surveillance of the certificate
